Privacy Policy

Content of Privacy Policy

Introduction
What personal information we collect, for what purposes and grounds for processing
How we collect your personal information
Marketing communications
Disclosures of your personal data
International transfers
Data retention
Data security
Your legal rights
Third party links
Cookies
Clarification
MSEC/ Metaphysical Society for the Expansion of Consciousness – Referral Code of Practice
Code of Conduct/Ethical Standards for Metaphysical Practitioners
Contact details

Introduction

This privacy notice provides you with details of how I collect and process your personal data through your use of my site www.ablossomingheart.love . This includes information you are required to give me as part of the application process and information I generate about you as part of that process.

By providing me with your data, you warrant to me that you are over 20 years of age.

A Blossoming Heart is the data controller and I am responsible for your personal data (referred to as “I”, “me” or “my” in this privacy notice).

Contact Details below

It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at

wedad.malki@gmail.com

Data Collection,Purpose and Grounds

WHAT DATA I COLLECT ABOUT YOU, FOR WHAT PURPOSE & ON WHAT GROUNDS I PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

I may process the following categories of personal data about you:

Communication Data: That includes any communication that you send to me, such as through the contact or registration form on my website, email, text, social media messaging, during sessions ,workshops , retreats or in course activities or any other communication that you send me.

I process this data for the purposes of communicating with you, for record-keeping, and for the establishment, pursuance, or defense of legal claims. My lawful ground for this processing is My legitimate interests, which in this case, is to reply to communications sent to me ,to keep records, and to establish, pursue, or defend legal claims.

Customer Data: that includes data relating to any purchases of services, such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and your card details. I process this data to supply the services you have purchased and to keep records of such transactions. My lawful ground for this processing is the performance of a contract between you and me and/or taking steps at your request to enter into such a contract.

User Data: that includes data about how you use our website and any online services, together with any data that you post for publication on my website or through other online services. I process this data to operate our website, and ensure relevant content is provided to you, to ensure the security of my website, maintain backups of my website and/or databases, and to enable publication and administration of my website, other online services, and business. My lawful ground for this processing is our legitimate interests, which in this case, is to enable me to properly administer my website and my business.

Technical Data: that includes data about your use of my website and online services, such as your IP address, login data, details about your browser, length of visit to pages on my website, page views and navigation paths, details about the number of times you use my website, time zone settings, and other technology on the devices you use to access my website. The source of this data is from my analytics tracking system. I process this data to analyse your use of our website and other online services, to administer and protect my business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of my advertising. My lawful ground for this processing is my legitimate interests, which in this case, is to enable me to properly administer my website and my business and to grow my business and to decide my marketing strategy.

Marketing Data: that includes data about your preferences in receiving marketing from me and our third parties and your communication preferences. I process this data to enable you to partake in my promotions, deliver training, relevant website content and advertisements to you, and measure or understand the effectiveness of this advertising. My lawful ground for this processing is my legitimate interests, which in this case, is to study how my Clients use my services, to develop them, to grow my business, and to decide my marketing strategy.

I may use Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising I serve you. My lawful ground for this processing is legitimate interests, which is to grow my business. I may also use such data to send other marketing communications to you. My lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

How I collect Personal Data

HOW I COLLECT YOUR PERSONAL DATA

I may collect data about you by you providing the data directly to me (for example, by filling in forms on my site or by sending me emails). I may automatically collect certain data from you as you complete your sessions or Training, use my website by using cookies and similar technologies. Please see our Cookie policy for more details about this.

I may receive data from third parties such as analytics providers, such as Google based outside The Republic of Türkiye ,advertising networks such as Facebook based outside The Republic of Türkiye, such as search information providers such as Google based outside The Republic of Türkiye, providers of technical, payment, and delivery services, such as data brokers or aggregators.

I may also receive data from publicly available sources such as Companies House and the Electoral Register based inside The Republic of Türkiye or outside The Republic of Türkiye.

When I collect your personal information:

A Blossoming Heart may Collect the following type of information:

Register for a newsletter
Resister to Book a 30min Initial Discussion
Complete our contact form
Enrol in any one of our services , workshops , or retreats etc.
Register & take part in counselling or mentoring sessions (paid or voluntary)
Become an affiliate or associate

What personal information I collect

I may collect the following types of information:

Personal Information such as full name, date of birth, contact information such as home address, telephone numbers, email addresses, message
Emergency contacts and details of medical history
A log of my communications with you in writing, by email, WhatsApp and or by telephone.
If you purchase a course or service, the information that you share in class plus financial information such as payment details
Digital personal information such as your social media username (if you interact with me through my corporate website which enables me to respond to your comments, questions, or feedback), technical information about your internet connection / browser type as well as the country and telephone code

Sensitive Data

I may need to collect the following sensitive data about you in order to deliver the counselling or training courses you purchase or volunteer for.

I require your explicit consent for processing sensitive data, so when you submit your details, I will send you a further communication asking for you to confirm your consent to this processing.

Where I am required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, I may not be able to perform the contract (for example, to deliver the services to you). If you don’t provide me with the requested data, I may have to cancel a service you have ordered but if I do, I will notify you at the time.

I will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email me at wedad.malki@gmail.com. In case I need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

According to General Data Protection Act Article 5; Personal data may be processed without seeking the explicit consent of the data subject only in cases where one of the following conditions is met:

a) It is expressly provided for by the laws.

b) It is necessary for the protection of life or physical integrity of the person himself/herself or of any other person, who is unable to explain his/her consent due to the physical disability or whose consent is not deemed legally valid.

c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.

d) It is necessary for compliance with a legal obligation to which the data controller is subject.

e) Personal data have been made public by the data subject himself/herself.

f) Data processing is necessary for the establishment, exercise or protection of any right.

g) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.

I do not carry out automated decision making or any type of automated profiling.

Marketing Communication

My lawful ground of processing your personal data to send you marketing communications is either your consent or my legitimate interests (namely to grow my business).

[Under the Privacy and Electronic Communications Regulations, I may send you marketing communications from me if (i) you made a purchase or asked for information from me about my services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, I may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from me at any time.]

Before I share your personal data with any third party for their marketing purposes, I will get your express consent.

You can ask me or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing me at wedad.malki@gmail.com at any time.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.

Disclosure of Your Personal Data

I may have to share your personal data with the parties set out below:

Other companies in my group who provide services to me e.g.School of Metaphysics , our members if you request me make a referral.
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors, insurers, teachers, examiners, and supervisors.
Government bodies that require me to report processing activities.
Third parties to whom I sell, transfer, or merge parts of my business or my assets.

I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Where you are within the Republic of Türkiye:

I share your personal data within our group of companies which involves transferring your data outside the Republic of Türkiye.

I am subject to the provisions of The Republic of Türkiye General Data Protection Regulations that protect your personal data. Where I transfer your data to third parties outside of the Republic of Türkiye, I will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

I may transfer your personal data to countries that the relevant regulatory authorities in the Republic of Türkiye have approved as providing an adequate level of protection for personal data by; or
If I use US-based providers that are part of a Türkiye regulator approved privacy framework, I may transfer data to them, as they have equivalent safeguards in place; or
Where I use certain service providers who are established outside of the Republic of Türkiye, I may use specific contracts or codes of conduct or certification mechanisms approved by the Republic of Türkiye regulators which give personal data the same protection it has in The Republic of Türkiye.

If none of the above safeguards is available, I may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Where you are within the EEA:

I share your personal data within my group of companies which involves transferring your data outside the EEA

I am subject to the provisions of the Republic of Türkiye General Data Protection Regulations that protect your personal data. Where I transfer your data to third parties outside of the EEA, I will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

I may transfer your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data by; or
If I use US-based providers that are part of an EU approved privacy framework, I may transfer data to them, as they have equivalent safeguards in place; or
Where I use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by EU regulators which give personal data the same protection it has in the EEA.

If none of the above safeguards is available, I may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data Security

I have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. I also allow access to your personal data only to those employees, associates, and partners who have a business need to know for such data. They will only process your personal data on my instructions and they must keep it confidential.

I have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if I am legally required to.

Data Retention

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for I look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

Where you have provided personal information for me to provide training or a service to you, I will hold onto the personal information for a limited period to meet our legal and regulatory requirements.

For tax purposes, the law requires me to keep basic information about my customers (including Contact, Identity, Financial, and Transaction Data) for six years after they stop being customers.

GDPR Statment

The personal data I collect about you will include data relating to your name and address, and the information I discuss in your sessions and training. As with any reputable therapist or organisation, I am required by our insurers to store client records for a minimum of seven years. This data will be securely stored and will only be used by myself for communication with you and as a record of our work together. Your information will only be shared under the circumstances detailed in the confidentiality clauses detailed in the A Blossoming Heart Referral Code of Practice below and client contract you agreed to.

Once it is no longer necessary for me to hold your personal information it will be deleted or completely anonymised. An example of this would be to anonymise data so that it is no longer personally identifiable and to use it for purely statistical analysis.

In some circumstances, I may anonymise your personal data for research or statistical purposes in which case I may use this information indefinitely without further notice to you.

Your Legal Right

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you are within The Republic of Türkiye, you can see more about these rights at: https://www.kvkk.gov.tr/Icerik/6649/Personal-Data-Protection-Law

If you wish to exercise any of the rights set out above, please email us at wedad.malki@gmail.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.

I try to respond to all legitimate requests within one month. Occasionally, it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you.

If you are within the Republic of Türkiye and are not happy with any aspect of how I collect and use your data, you have the right to complain to the Republic of Türkiye Data Protection Authority (DPA), the Republic of Türkiye supervisory authority for data protection issues. https://www.kvkk.gov.tr/Icerik/6649/Personal-Data-Protection-Law

I should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

If you are within The Republic of Türkiye and are not happy with any aspect of how we collect and use your data, you have the right to complain to the data protection authority of the country in which you are based. I should be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and I am not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy notice of every website you visit.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies I use, please see here

Clarification

For the avoidance of doubt: I am the only member of A Blossoming Heart as listed on my website.Should any therapist ,Counseller or teacher claim to be so , I am not liable to any dealings that may take place between you two. To Avoid such situation from occurring , I recommend that you sign up for my news letter where I would announce if I added any additional personal to my website and to what capacity.

As always it is the client's responsibility to take care of their health & well-being.

And take due diligence to ensure that the Counsellor/Facilitator/Teacher that they choose to work with will meet their needs, which is why I am offering a 30min free initial discussion call via zoom.

Code of Practice

Important Information for Clients Attending Metaphysical Counselling Sessions With me

This code of practice follows standard therapeutic procedure for both clients and practitioners within the field of professional counselling and practice. Its purpose is to ensure client well-being at all times.

As Metaphysical Counsellors, Practitioners, Teachers, Trainers, or Students in training, I have undergone extensive training in a wide range of metaphysical and psychologically based methods of treatment.

These therapeutic techniques have proved very successful in assisting clients with many diverse, emotional and physical conditions, as well as helping them make major transformations in their relationships, finances, and personal and professional lives.

I work within the professional guidelines of our training and member organisation. To ensure that I am kept updated on the latest methods of treatment, I am required to attend both supervision and continued professional development (CPD).

Your sessions with me is entirely confidential. Another requirement of supervision is that my work is regularly reviewed. To ensure that your privacy is respected, any case histories discussed at Supervision will be covered anonymously and no details of your name or address will be disclosed.

However, should I consider at any time, that you were in danger of harming yourself or another, I have a duty of care to report that to my supervisor /relevant authorities who will advise me on the best course of action. I will always discuss this with you before going ahead. Under these circumstances or if any emergency situation should arise whilst you are with me, it may be necessary to provide your name and details to whichever authority may require them.

As responsible practitioners, the emotional and mental well-being of my clients is paramount and there are times when a client may require additional methods of treatment in conjunction with, or in place of a metaphysical approach. These treatments may include other complementary therapies, as well as those that come under the heading of medical treatment.

Metaphysical counselling does not take the place of medical treatment although in most cases it works extremely well alongside it. There is a growing number of physicians who include Metaphysical approaches in their practice. However, as a Metaphysical Practitioner, I am not trained in medicine, psychotherapy, or psychiatric conditions.

Therefore, in order to comply with the requirements and conditions of a professional practice, on the rare occasion that a client’s condition causes me undue concern and I consider it to go beyond the boundaries of my training, after checking with my supervisor, it may be necessary for me to recommend that clients check in with their doctor for further support and diagnosis.

For clients already being treated by their doctor or health practitioner, it is important to let your doctor or other health practitioner know that you are attending counselling sessions. If you are currently taking medication, you should not stop that medication without medical supervision.

Ethical Standard for Metaphysical Counsellor

Code of Conduct

I am required to treat my clients with compassion and respect, creating a safe environment that encourages trust and open communication.
I am required to make available my training certificates and diplomas to any client who wishes to inspect them.
I am required at all times to act in a professional manner with my clients and will not misuse my position of trust.
I am required at all times to respect the confidentiality of my clients as a sacred trust. In any supervisory capacity, the client’s name will not be used.
As a Metaphysical Practitioner, I do not claim to be a Psychologist or Psychotherapist, making it clear that I work with Spiritual Principles that help the client to help themselves.
I will not personally claim to cure or heal anyone. Any beneficial effect that takes place is entirely due to the Self-healing Power within the individual.
I will not interfere with any medical treatment the client is undergoing and will work alongside any orthodox form of treatment the client is already receiving. I will never advise anyone to discontinue prescribed medication. Clients must always consult their medical doctor for advice in this matter.
I will only take cases that I feel are within my capacity to treat and which I genuinely believe can benefit from metaphysical practice.
Transparency and fairness are core values in my practice. Therefore, I've meticulously ensured that all information on my website, including the 30-minute Free Initial Discussion registration form, policies, client contract, and any correspondence or chats with clients, is clear, informative, and easily accessible. It's imperative that clients fully comprehend and consent to the terms outlined in these documents. As such, I encourage clients to thoroughly review and seek clarification on any aspects they find unclear before proceeding with my services. It's ultimately the client's responsibility to ensure they are fully informed and comfortable with the terms and conditions agreed upon.

This privacy notice, GDPR statement, referral code of practice & code of conduct was last updated 19th June 2022

Contact Details

A Blossoming Heart - Wedad Consultancy Services -FZCO
4405-001, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates

wedad.malki@gmail.com

Thank you for your co-operation with these guidelines.If you would like more information about our referral code of practice, or if you have any concerns regarding your treatment with me, please do not hesitate to speak to me about it.

Complaints

I am committed to resolving complaints about our collection or use of your personal data. Individuals with inquiries or complaints regarding this privacy notice should first contact me at wedad.malki@gmail.com

Updating this Privacy Policy

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

This privacy notice was last updated on 27th of May 2024.

Cookie Policy

What's a cookie?

•A "cookie" is a piece of information that is stored on your computer's hard drive if you agree to this and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

•Cookies are used by nearly all websites and do not harm your system.

I am are required to obtain your consent for all non-essential cookies used on my website. You can block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access all or parts of my site.

How do we use cookies?

•I use cookies to track your use of my website. This enables me to understand how you use the site and track any patterns with regards how you are using my website. This helps me to develop and improve my website as well as products and / or services in response to what you might need or want.

•Cookies are either:

- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. I use persistent cookies for Google Analytics.

•Cookies can also be categorised as follows:

- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service. Without these cookies, the services available to you on my website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

- Performance cookies: These cookies enable me to monitor and improve the performance of my website. For example, they allow me to count visits, identify traffic sources and see which parts of the site are most popular.

- Functionality cookies: These cookies allow my website to remember choices you make and provide enhanced features. For instance, I may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

- Targeting cookies: These cookies record your visit to my website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

- First and third party cookies: First party cookies are cookies set by my website. Third party cookies are cookies on my website that are set by a website other than my website, such as where I have adverts on my website or use Facebook pixels so that we can show you relevant content from me when you are on Facebook.

I use only first party cookies on this website

You can alter your cookie preferences at any time by clicking on the cookie icon and adjusting the sliders to ‘off’. Please refresh your page to ensure that the new settings have taken effect.

You can also control your cookie settings through your web browser.

You can opt out of being tracked by Google Analytics across all websites, by going to http://tools.google.com/dlpage/gaoptout.

Except for essential cookies, all cookies will expire after 1 year

If you have any questions about the cookies that I use, feel free to email me at wedad.malki19@gmail.com

Refund & Cancellation Policy

14 Day Cancellation Period for Sales to Consumers (not businesses)

I reserve the right to discontinue counselling at any time.
If you wish to stop the counselling before the end of the series of sessions, please provide at least 24 hours' notice.
If you decide to stop sessions within the first 14 days and we have already started our work together, any completed sessions will be deducted from your refund.
If all paid sessions are completed within the 14-day period, you lose the right to cancel.
After the initial 14-day cooling-off period, there is a no-refund policy.
If you cancel within the required notice period (at least 24 hours) and no sessions have started, you will receive a full refund.
The client has the right to withdraw from the distance contract within 14 days without giving any reason and without paying any penalty. The withdrawal period shall begin on the day the contract is established.
The client exercises the right of withdrawal by sending a written notification of their intention to withdraw to the e-mail address wedad.malki@gmail.com
If the Client exercises the right of withdrawal within the legal period and has paid a fee, the fee will be refunded to the bank account specified by the Client. After the 14-day period has elapsed, the right of withdrawal cannot be exercised, in this case if a fee has been paid, it will not be refunded.