Refund Policy

Refund and Cancellation Policy

14 Day Cancellation Period for Sales to Consumers (not businesses)

• As this is an online service purchase, it is referred to as a distance contract according to the law on consumer protection.Therefore, it is subject to the Distance Contract Regulation and Law on Consumer Protection. 

• I reserve the right to discontinue counselling at any time.

• If you wish to stop the counselling before the end of the series of sessions, please provide at least 24 hours’ written notice emailed to wedad.malki@gmail.com

• As per the Distance Contracts Regulation and the Law on Consumer Protection you are entitled to an initial 14 day cooling off  cancellation period. If you decide to cease sessions within the first 14 days and we have already started our work together, you understand that any sessions already completed will be deducted from any refund. 

• If we have completed all the paid sessions in full before the expiry of the cancellation period, then you lose the right to cancel. Please be aware that after this initial 14 day cooling off period, I have a no-refund policy.

• If you cancel within the required notice period (at least 24 hours) and no sessions have started, you will receive a full refund, the fee will be refunded to the bank account specified by the Client. After the 14-day period has elapsed, the right of withdrawal cannot be exercised, in this case if a fee has been paid, it will not be refunded.